CONTACT US

If you have any questions regarding our products or otherwise, contact us at
thekitastudio@gmail.com

 
EXCHANGE & REFUND POLICY

• Only full-priced items in original packaging, have not been worn, washed, damaged or altered in any way.
• The items received are different to the items ordered.
• Shipping and handling fee incurred when returning an item to The KITA Studio are bourne by the customers and we are not liable until item(s) reaches our office.
• The KITA Studio will bear the shipping and handling fee for instances when an item was wrongly shipped only.
• There will be no refund given should the piece of your purchased item exceed the price of exchanged item.
• The customer will be required to pay the difference should the amount of the exchanged item exceed the price of purchased item.
• A shipping and handling fee will be charged to the customers upon approved exchange.
• Exchanges can only be made once, and all exchanges are final.
• Discount codes are non exchangeable for cash and subject to terms & conditions.
• All refunds outside of Malaysia will be made via PayPal. 
• Clearance and Sale items are final sale and are not eligible for exchange or refunds.
  
  
  

How to Exchange :

• Email us at thekitastudio@gmail.com within 3 days of receiving the parcel. Please state the invoice number, along with the item received and reason of exchange.
• To ensure safe delivery, all exchange items must be sent using a courier service with tracking. The KITA Studio will not be liable for any loss of exchange items in transit. Kindly email us the tracking number.
• The KITA Studio has the rights to deny any exchange request although the conditions above are met.